Deliveroo Privacy Policy

Roofoods Limited and Deliveroo Belgium SPRL ("we", "our", "us" or "Deliveroo") are committed to protecting the privacy of all users of our website,, or mobile applications (together, the"Sites"). Please read the following privacy policy that explains how we use and protect your information. We’ll be the "data controller" of the information you provide to us.

1. Contact details

If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with us using the following details.

2. How we collect your information

We collect your personal information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.

3. Information that we collect from you

As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.

4. Use of your information

We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.

5. Deliveroo for business

We also process your information to determine whether you may be interested in hearing about our Deliveroo for Business service.

6. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy

7. Direct marketing

Where you have given your consent or where we have a justifiable reason for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services that may be of interest to you and we may contact you to do so by email or phone. You can control your email marketing preferences by:

  • visiting our website,, or mobile application;
  • clicking on "Account" (for our website this is under the drop-down menu); and
  • scrolling down to "Marketing Preferences".

You can control your push notification marketing preferences either by changing your preferences on your mobile device or by getting in touch with us (see Contact Details).

8. Automated decision making

We conduct fraud checks on all customers. Where we believe we may detect fraudulent activity we may block you from placing an order and using our Sites.

9. Retention of your information

We will not retain your information for any longer than we think is necessary.

10. Disclosure of your information

The information we collect about you will be transferred to and stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with globally.

11. Security

We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected.

12. Your rights

Under data protection law, you have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out above. For additional information on your rights please contact your data protection authority and see below.

13. Changes to our privacy policy

Any changes to our privacy policy will be posted to the Sites and, where appropriate, we will notify you of the changes for example by email or push notification.

This privacy policy was last updated: June 2019

14. Complaints

If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:

  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
  • Telephone number: 0303 123 1113
  • Website:


The Belgian Data Protection Authority:

  • Address: Commission for the Protection of Privacy, Rue de la Presse, 35, 1000 Brussels (Belgium)
  • Telephone number: +32 (0) 2 274 48 00
  • Website:

Roofoods Limited, The River Building, 1 Cousin Lane, London, EC4R 3TE, United Kingdom

Deliveroo Belgium SPRL, 51-53 rue Belliard, 1040 Brussels, Belgium