Welcome to Deliveroo. This page (together with the documents referred to in it) tells you the terms (the "Terms") which apply when you order any menu items (the "Items") from our deliveroo.be website or mobile applications and related services (each referred to as an "Application").
Please read these Terms carefully before ordering any Items from our Application. If you have any questions relating to these Terms please contact hello@deliveroo.be before you place an order. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://economie.fgov.be/nl/themas/consumentenbescherming (in Flemish) or https://economie.fgov.be/fr/themes/protection-des-consommateurs (in French) . Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Deliveroo account, you confirm that you accept these Terms.
The Application is operated by Deliveroo Belgium SRL, a company incorporated and registered in Belgium, whose registered office is at 31 rue du Commerce, 1000 Brussels, Belgium. Our Company registration number is 633.775.036. Our VAT number is BE0633775036.
You may contact us:
Our objective is to link you to the restaurants we partner with (“Partner Restaurants") and allow you to order Items for delivery by a delivery rider ("Rider") (our "Service").
Where you order from a Partner Restaurant, Deliveroo acts as an agent on behalf of that Partner Restaurant to conclude your order from our Application and to manage your experience throughout the order process. In some cases, the Partner Restaurant may be owned by or affiliated with us.
Once you have placed an order, your Items will be collected from the relevant Partner Restaurant and delivered to you by Deliveroo through one of its self-employed Riders ("Deliveroo Delivery"), by a Rider directly ("P2P Rider", and "Rider Delivery") or by our Partner Restaurant ("Partner Delivery") (each a "Delivery") depending on the Partner Restaurant you have selected. In respect of Rider Deliveries, Deliveroo acts as agent on behalf of the P2P Rider in the arrangement with you for the Delivery. In respect of Partner Deliveries, Deliveroo acts as agent on behalf of the Partner Restaurant in the arrangement with you for the Delivery.
Before you can place orders for Items using our Application, you need to open a Deliveroo account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.
You may close your account at any time by requesting to do so in your account section of the Application or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason).
If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with an order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).
Each Partner Restaurant has a prescribed delivery area. This delivery area may change at any time due to factors such as weather, or demand on our Service. This is to ensure that Items reach your door at their best. Our Partner Restaurants each decide their own operating hours. This means that the availability of our Service, and the range of Partner Restaurants from which you can order, depends on the Partner Restaurants in your area. If you try to order a Delivery to a location outside the delivery area or operating hours of a Partner Restaurant, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.
When you place an order through our Application your order needs to be accepted by us or the Partner Restaurant before it is confirmed. We will send you a notification if your order has been accepted (the "Confirmation Notice"). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice.
You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the Item for someone else. Some Partner Restaurants operate a minimum order value policy. This will be displayed on our Application. All Items are subject to availability.
Partner Restaurants may use nuts or other allergens in the preparation of certain Items. Please contact our Partner Restaurant prior to ordering if you have an allergy. Deliveroo cannot guarantee that any of the Items sold by our Partner Restaurants are free of allergens.
When you place an order through our Application the Delivery of your Items needs to be confirmed by us, a P2P Rider or in the event of Partner Delivery, the Partner Restaurant. We will send you a notification when Delivery of your Items has been accepted ("Delivery Confirmation"). The contract for the Delivery of the Item you have ordered comes into existence when we send the Delivery Confirmation. The Delivery is performed pursuant to these Terms.
Flexibility is important for the Riders. From time to time, P2P Riders may withdraw from providing a Rider Delivery for you. You agree that they may do so without penalty. If this happens, we’ll notify you on the P2P Rider’s behalf and we will either complete the Delivery for you ourselves as a Deliveroo Delivery or offer your Delivery to other P2P Riders. When Delivery of your Items is accepted by a Rider we will again provide a Delivery Confirmation. A new contract with that Rider comes into existence when we send the Delivery Confirmation The Delivery is performed pursuant to these Terms.
When providing delivery services, Riders understand the importance of complying with applicable legal obligations and relevant road safety, food safety and health and safety requirements. Riders use their best efforts to provide delivery services in accordance with these standards.
When you place an order you will have the choice to place it as an ASAP Delivery or a Scheduled Delivery.
Riders and our Partner Restaurants use their best efforts to ensure that your Delivery is completed within a reasonable time. Unfortunately, despite our best efforts and the best efforts of Riders and our Partner Restaurants, things do not always go to plan and factors such as traffic and weather conditions may prevent Delivery of your Item on time. If your order is more than 15 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door).
We will attempt Delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change the address to an alternative one that is registered with your account if you let us know before the Rider has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Item, and if the Rider has been despatched you will also be charged for Delivery.
You will still be charged for the Item and for Delivery in the event of a failed Delivery if you have caused such failure for any reason. Reasons that might cause a Delivery to fail include (but are not limited to):
In the event of a failed Delivery, your Rider may choose to either leave your Items in a safe place or dispose of your Items responsibly.
You have a legal right to receive Items which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of Delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after Delivery.
Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on Delivery and information from the Partner Restaurant.
Beverages or food of an actual alcoholic strength by volume exceeding 0.5% can only be sold and delivered to persons above 16 years. Spirit drinks, as defined in article 16 of the law of 7 January 1998, which includes drinks such as vodka, gin and rum, can only be sold and delivered to persons aged 18 or over.
By placing an order for an age restricted product, you confirm that you are at least 16 or 18 years old, depending upon the type of product. Deliveroo operates the Challenge 25 age verification policy whereby customers who look under 25 will be asked by the Rider to provide proof that they are aged 16 or 18 or over (as applicable). The Rider may refuse to deliver any age restricted product to any person who does not look 25 unless they can provide valid photo ID proving that they are aged 16 or 18 or over (as applicable). The Partner Restaurant and the Rider may also refuse to deliver any alcohol to any person who is, or appears to be, under the influence of either alcohol or drugs. If Delivery of an age restricted product is refused, you will still be charged for the relevant product and for its Delivery.
You may cancel an order without charge at any time before the Restaurant Partner has started preparing the food (a "Started Order"). If you wish to cancel an order before it becomes a Started Order, please contact us immediately via our Application. If the Partner Restaurant confirms the order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the order - see Voucher and Account Credit Terms for more detail). If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items, and if the Rider has been despatched you will also be charged for Delivery.
As the Items are liable to deteriorate or expire rapidly, the customer cannot withdraw from the contract for the supply of any Item after Delivery of the Item (article VI.73 of the Code of Economic Law).
Deliveroo and the Partner Restaurant may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us or the Partner Restaurant, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.
Prices include all taxes, including VAT. You confirm that you are using our Service for personal, non-commercial use.
Deliveroo may operate dynamic pricing some of the time, which means that prices of Items may change while you are browsing. Prices for Items can change at any time at the discretion of the Partner Restaurants.
Where a Rider or any Partner Restaurant makes a Delivery, we, the P2P Rider or the Partner Restaurant may also charge you a delivery fee. The delivery fee will be notified to you during the order process before you complete your order. Delivery charges are also subject to change. For Rider Delivery the full amount of the delivery fee will be passed to the P2P Rider. For Deliveroo Delivery and Partner Delivery, Deliveroo may retain some or all of the delivery fee.
We also reserve the right to charge a service fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable service fee and taxes prior to purchase on the checkout page on our Application.
No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. If you do not conclude the order before the 2 hour cut-off, the Items will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the correct price or cancelling the order without charge and with a full refund of any money already paid.
The total price of your order will be set out on the checkout page on our Application, including the prices of Items and Delivery and applicable service fees and taxes.
Payment for all Items and Deliveries can be made on our Application by credit or debit card, or other payment method made available by Deliveroo. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment may also be made by using vouchers or account credit. Use of these is subject to Deliveroo's Voucher and Account Credit Terms. Payment for the Items is made directly to Deliveroo acting as agent on behalf of the Partner Restaurant only.
We are authorised by our Partner Restaurants and P2P Riders to accept payment on their behalf through the Application and payment of the price of any Items or delivery charges to us will fulfil your obligation to pay the price to the Partner Restaurant or P2P Rider respectively. In some cases, you can alternatively make your payment in cash directly by paying the Rider at the time of Delivery. Where cash payment is possible, this will be made clear on our Application before you place your order.
Partner Restaurants sometimes make special offers available through our Application. These are visible when you look at a Partner Restaurant menu. These offers are at the discretion of the Partner Restaurants. Unless the offer terms state a fixed or minimum period for which the offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent a Confirmation Notice.
When you place an order, you will have the option to make a discretionary payment of a tip or gratuity to the Rider in addition to the purchase price of the Items in your order. Your Rider will receive 100% of any discretionary payment you choose to make, whether the Delivery is a Deliveroo Delivery or a Rider Delivery.
Within the limits permitted by the law, Deliveroo provides its Service according to availability as specified above.
We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.
If Deliveroo's, a Rider's or a Partner Restaurants' responsibility is engaged, such responsibility is limited in total to the purchase price of the Item paid in your order (or in respect of P2P Riders, the delivery fee you paid for the Rider Delivery).
These Terms do not purport to exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by the responsible party’s failure to use reasonable care and skill; or for fraud or fraudulent misrepresentation.
Subject to the previous paragraph, we, Riders and our Partner Restaurants will have no responsibility to you for any loss or damage that you suffer as a result of your breach of these Terms or as a result of any IT hardware or software failure other than a failure in our Applications.
The sales contract for your Items is concluded between you and the Partner Restaurant. The Partner Restaurant is a business that is independent and distinct from Deliveroo. Deliveroo has no control over our Partner Restaurants and cannot incur any responsibility for their acts or omissions. The Partner Restaurant is bound by the legal guarantee concerning product conformity pursuant to article 1641 and 1649 bis et seq. of the Belgian Civil Code.
If your Delivery is conducted by Rider Delivery, the delivery contract is concluded between you and the P2P Rider pursuant to the contract between you and the P2P Rider established pursuant to these Terms with Deliveroo merely acting as an authorised platform within the relevant regime. Deliveroo does not therefore incur any responsibility for their acts or omissions.
Deliveroo offers all Riders insurance which, subject to the terms and conditions of the applicable policy, covers certain liabilities to third parties (including customers). A Rider shall not have any liability to you for any indirect, special or consequential loss or damages arising from the performance of a Delivery.
We process your personal data in accordance with our Privacy Policy which can be found here.
If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the Terms will be unaffected and will remain in force.
We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent a Confirmation Notice. These Terms are governed by Belgian law and you can bring legal proceedings in relation to our Service in the courts of Brussels, Belgium. We are required by EU law to provide this link to the EU’s online dispute resolution portal, however we do not participate in dispute resolution under this process.
This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website deliveroo.be (our "Site") or any application we make available via an app store or otherwise (our "Service"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use or Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not use access our Site or use our Service.
deliveroo.be is a website operated by Deliveroo Belgium SRL ("we", "us" or "Deliveroo"), incorporated and registered in Belgium, whose registered office is at 31 rue du Commerce, 1000 Brussels, Belgium. Our Company registration number is 633.775.036. Our VAT number is BE0633775036. Deliveroo Belgium SRL is a business where the food is prepared by independent restaurants (our "Partner Restaurants") and delivered by us.
Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact hello@deliveroo.be straight away to let us know. We can deactivate your account at any time.
You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.
We may from time to time provide certain features which allow you to interact through our Site or our Service such as chat rooms. Generally, we do not moderate any interactive service we provide although we may remove content in contravention of these Terms of Use as set out in section 6. If we do decide to moderate an interactive service, we will make this clear before you use the service and normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
These content standards apply to any and all material which you contribute to our Service (the "Contributions"), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. Contributions must not:
Failure to comply with section 3 (Acceptable Use) and/or 5 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:
The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.
We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.
Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.
We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.
We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
We collect certain data about you as a result of you using our Service. This is described in more detail in our privacy policy.
Any material you upload to our Service or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
The English courts will have jurisdiction over any claim arising from, or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.
If you have any concerns about material which appears on our Service, please contact hello@deliveroo.be
Deliveroo makes available from time to time: (i) Vouchers (which are promotional credits that may be offered by us or by Partner Restaurants on our Site) and (ii) Account Credit (which is credit that may be applied to a customer’s account at Deliveroo’s discretion). Vouchers and Account Credits both operate as credits applying to a customer’s Deliveroo account, redeemable (subject to conditions, as set out below) against the cost of Meals. Vouchers and Account Credits are referred to collectively in these terms (the Credit Terms) as Credits.
These Credit Terms apply to your use of any Credits to pay for Meals using the Deliveroo Service. These Credit Terms apply together with the Deliveroo Terms and Conditions of Service, which continue to apply unless they conflict with these Credit Terms, in which case these Credit Terms have priority. Capitalised words used in these Credit Terms have the same meanings as in our Terms of Service unless they are defined in these Credit Terms.
You can “apply” a Voucher to your account by (i) entering the Voucher code (if any) at the point you place an order, or (ii) by adding any reward that we make available to you in the “Your offers and rewards” section of your account page. Unless otherwise stated, a Voucher that has been applied to your account will remain there until it is “redeemed” against an eligible order, or expires (whichever is sooner). Account Credits are Credits that we apply to your account ourselves. In either case, once any Credit has been applied to your account, the amount of the Credit remains on your account until redeemed as payment for Meals, unless it is lost, or, in the case of Vouchers, it expires in accordance with the terms of that Voucher. The reasons why Credits may be lost or Vouchers may expire are set out in these Credit Terms.
Vouchers offered in a particular country and currency may be subject to geographical restrictions that means that they can not be used in a different country or currency. Vouchers are usually offered subject to conditions, such as time limits, geographic limits, limits to particular categories of customer (e.g. new customers), or use only at a particular Partner Restaurant or for a particular menu item. If conditions apply they will be stated when we offer the Voucher.
Some Vouchers are only available to new Deliveroo customers ("New Customer Vouchers"). That means that the Voucher is applied (subject to any other applicable conditions) automatically when the Customer registers a new Deliveroo account and will be redeemed when the Customer places their first eligible order. Deliveroo reserves the right to refuse to apply and/or allow you to redeem a New Customer Voucher if you are registering a new account using credit card details or a delivery name and address already on our system.
Use of a Voucher in payment or part-payment may also be subject to specific conditions applicable to that Voucher only, such as a specific minimum order value or that the Voucher may only be redeemed at specific Partner Restaurants or on specific Meals. If the order placed does not comply with the applicable conditions, the Credit may not be redeemed against that order. The payment page on our Site where you confirm your order for Meals will show the total order value and the applicable Voucher, if any. If there is a Voucher credit on your account which does not apply to your order, it will not appear on the payment page. At that point you will have the choice of paying in another way or cancelling the order.
Unless we tell you otherwise, all Vouchers must be redeemed within one calendar month of the date they are applied.
Only one Voucher can be redeemed per order. Each Voucher can only be used once per customer. If you have more than one eligible Voucher applied to your account when you place an order, the Vouchers are redeemed in order of expiry date, with the Voucher expiring the earliest redeemed first.
Vouchers cannot be redeemed in conjunction with any other Deliveroo offer.
If you cancel an order made using a Voucher, the Voucher credit will not be restored to the account and the Voucher cannot be re-used. If the Voucher was a New Customer Voucher, you will no longer be a new customer and will not be eligible for any subsequent new customer Vouchers.
Meal orders are generally subject to minimum order values, which continue to apply regardless of whether payment or part-payment is by way of a Credit.
Credits cannot be exchanged for cash or any other alternatives and have no monetary value.
Any attempt to manipulate our Site and our offers of Credits by use of bulk entry via third parties or syndicates, macros, ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and the relevant Credit invalid. Deliveroo is entitled to take all reasonable steps to protect itself against fraudulent or invalid Credit redemptions, including requiring additional reasonable verification, close the accounts of any customers it reasonably believes have carried out any such acts.
Last updated: 5 April 2021
This page contains the terms and conditions that apply to gift cards issued by Deliveroo Belgium SRL ("Deliveroo"), a company registered under number 633.775.036 with its registered office at 31 rue du Commerce, 1000 Brussels, Belgium ("Terms and Conditions").
Please read these Terms and Conditions carefully before purchasing or using a Gift Card on our service. By purchasing or using a Gift Card you confirm that you accept these Terms and Conditions. We may change these Terms and Conditions from time to time, so we recommend that you review them regularly.
All Gift Cards are issued and executed by Deliveroo. Direct sales to consumers at deliverooeu.launchgiftcards.com are managed by Launch Gift Cards, Inc ("LGC"). LGC is headquartered in Delaware with an office at 16501 Ventura Blvd Suite 410 Encino, CA 9143. Deliveroo may also partner with other third party retailers at its discretion.
These Terms and Conditions are governed by Belgian law. Any dispute, contractual or non-contractual, arising therefrom shall fall within the competence of the Commercial Court of Brussels or of the courts of the consumer's place of residence.
These Terms and Conditions consist of two parts:
Companies registered in Belgium or consumers can place an order for the purchase of Gift Cards ("Order").
Orders may be subject to a minimum and/or maximum purchase amount. Deliveroo may refuse an order at its own discretion.
Payment for your Order must be made by credit card or, where applicable, by bank transfer at the time of the Order. Service charges may apply to your Order. If this is the case, they shall be indicated and included in the total price to be paid at the time the Order is placed.
Exceptionally and only for companies registered in Belgium, we may accept payment after the Order has been placed - this is always subject to our written approval and may be subject to a credit check. In this case, payment must be made within 14 days of the Order being placed.
Once the Order has been placed, a confirmation e-mail is sent to the e-mail address provided by the purchaser.
Deliveroo is not obliged to issue a Gift Card until full payment for your Order has been received.
Gift Cards are sent to you by e-mail within 24 hours of us sending the confirmation e-mail and all physical Gift Cards are sent to you by post within 7 working days of us sending the confirmation e-mail. In the event of a delay in delivery, please contact us at the following e-mail address: corporate@deliveroo.be (if you are a business) or deliverooeu@launchgiftcards.com (if you are a consumer).
In the event of a problem with your Order, you must notify Deliveroo within 72 hours of receiving the Order.
Purchases of Gift Cards by companies are non-refundable. Only consumers who have purchased a Gift Card have the right to withdraw from the purchase agreement within a period of 14 days from the date of receipt of the Gift Card without giving any reasons by sending an email to the LGC support team at deliverooeu@launchgiftcards.com.
In the event that a consumer withdraws from this agreement, the consumer shall receive back from us all payments made up to that point, including delivery costs for sending the Gift Cards by post (with the exception of any additional costs resulting from the consumer's choice of a type of delivery other than the least expensive type of standard delivery offered by us), without delay and in any event not later than 14 days after we have been informed of the consumer's decision to withdraw.
We shall reimburse the consumer using the same means of payment with which the consumer made the original transaction, unless expressly agreed otherwise; in any event, no charges shall be made for such reimbursement.
Upon revocation, Gift Cards are automatically cancelled and rendered unusable. However, the right of withdrawal exists only as long as the consumer has not used the Gift Card or transferred the amount to the account of a third party beneficiary. Apart from the application of the right of withdrawal, Deliveroo reserves the right not to credit an unused Gift Card, in which case the purchaser will be refunded the amount paid for the purchase.
With respect to business purchasers only, in the event that you or your company suspend or threaten to suspend any payment under this agreement, Deliveroo may, without liability, terminate any contract between us, suspend delivery of any subsequent Order and deactivate any unpaid Gift Card.
Deliveroo cannot be held liable, with respect to Orders from businesses, in connection with these Terms and Conditions if you experience:
suffered as a result of or in connection with the provision of a Gift Card. In the event that a Gift Card is non-functional, your sole remedy is to replace it with a functioning Gift Card and it is our sole responsibility) to replace it with a functioning Gift Card.
You may not use any distinctive sign, trademark, logo, denomination, or trade name which belongs to Deliveroo ("Deliveroo Brand") without our prior written consent. We may withdraw this consent at any time by informing you of such withdrawal.
Deliveroo's data protection policy, available at www.deliveroo.be/en/privacy, details the processing of personal data that we implement.
In addition to these Terms and Conditions, Deliveroo's general terms and conditions, available at www.deliveroo.be/en/legal, will apply to any purchase of a Gift Card. In the event of a conflict between these Terms and Conditions and Deliveroo's general terms and conditions, these Terms and Conditions shall prevail.
Deliveroo reserves the right to prevent third parties from distributing, reselling or advertising its Gift Cards at its discretion.
In the event of a complaint or dispute related to online purchases, consumers may have recourse to alternative dispute resolution methods.
The European Commission's alternative/online dispute resolution (ADR) platform is available at https://ec.europa.eu/consumers/odr.
Consumers in Belgium can also appeal to the Consumers' Ombudsman Service at the following address: www.consumentenombudsdienst.be.
Please contact corporate@deliveroo.be (if you are a business) or the LGC support team at deliverooeu@launchgiftcards.com (if you are a consumer) for more information or if you have any questions.
A Deliveroo Gift Card can only be used for the purchase of menu items ("Menu Order") on www.deliveroo.be/en or the Deliveroo application.
A Gift Card cannot be:
Your Gift Card will expire on the date shown in the email that you received it with. If there is no expiry date indicated, your Gift Card will expire 12 months from the date of purchase of the Gift Card.
You must add your Gift Card to your Deliveroo account and use all the credit it contains before the expiry date. After this date, the remaining credit will not be used and will not be refunded.
To use your Gift Card, you must add it to your Deliveroo account by entering the unique Gift Card code during checkout. Your Deliveroo account will be credited with the amount loaded on your Gift Card. Once credited to your Deliveroo account, a Gift Card is non-refundable and non-transferable. In addition, we reserve the right to speak with the holder of the Deliveroo account only after the Gift Card or Deliveroo account has been loaded.
If the amount of your Menu Order exceeds the credit on your Gift Card, the remaining amount must be paid with another accepted payment method, according to the provisions of our general terms and conditions (see: www.deliveroo.be/en/legal). Credit cannot be used in combination with cash.
If the amount of your Menu Order is less than the credit balance on your Gift Card, the remaining credit balance will remain available on your Deliveroo account for future purchases until the expiry date. To check your credit balance, go to your Deliveroo account.
If you use the credit on a Gift Card in whole or in part to pay for a Menu Order, and that Menu Order is subsequently cancelled or you are entitled to a refund, the Menu Order will be charged back to you in the same form, i.e. as a reusable credit. On this occasion, there will be no exchange for cash or refund in any other form.
Your Gift Card is your responsibility. Deliveroo cannot be held responsible for the loss, theft, damage, destruction or use of your Gift Card by a third party without your knowledge. In such a case, Deliveroo will not replace your Gift Card.
Deliveroo cannot be held responsible for the sale or distribution of Gift Cards by an unauthorised third party.
If a Gift Card is misused (e.g. through/as a result of abuse of computer systems), or if a Gift Card that we know or suspect has been obtained fraudulently is used to make purchases on our service, Deliveroo may:
When you use your Gift Card on our website or application, Deliveroo general terms and conditions, available at www.deliveroo.be/en/legal, also apply.
Deliveroo's data protection policy, available at www.deliveroo.be/en/privacy, details the processing of personal data that we implement.
If you are a business and have any issues with your Gift Card, please contact our support team at corporate@deliveroo.be. If you are a consumer and are having problems redeeming your Gift Card, please contact hello@deliveroo.be. For all other issues, please contact the LGC support team at deliverooeu@launchgiftcards.com.
In the event of a complaint or dispute related to online purchases, consumers may have recourse to alternative dispute resolution methods.
The European Commission's alternative/online dispute resolution (ADR) platform is available at https://ec.europa.eu/consumers/odr.
Consumers in Belgium can also appeal to the Consumers' Ombudsman Service at the following address: www.consumentenombudsdienst.be.
Partners, including restaurants and grocers accessible on our platform (advertisers) promote themselves and their products by running advertisements on Deliveroo.
Advertisements can appear at various different placements such as the home page, lists, search, menu, cart or following an order on our website or our app. They may appear in different formats like the partner tile, display banner, video, product tile. They are identified by the ‘Sponsored’ tag .
When showing ads, Deliveroo takes into account various types of data, to help us show you advertisements you might like, which includes: