Deliveroo is on a mission to transform the way you order food. We connect you with the best restaurants and businesses (the "Restaurant and Grocery Partner(s)"), from small local addresses to cult franchises, and dedicated riders (the "Partner Rider(s)" or the "Restaurant and Grocery Partner Rider(s)" - together, the "Riders") so that your favourite dishes are delivered to your doorstep.
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Deliveroo is a British tech success story. After moving from New York to London, our founder had to face the facts: it was nearly impossible to get great quality food delivered. So he made it his mission to create a service that would bring customers closer to their favourite restaurants.
We are now present in 10 countries: Belgium, France, Hong Kong, Italy, Ireland, Singapore, the United Arab Emirates, Kuwait and the United Kingdom.
In Belgium, we are available in more than 25 cities and regularly work with more than 4,000 restaurants and businesses, as well as more than 3,000 Riders.
You can order either on the website or by using the Deliveroo app, available on iOS and Android (our “Apps”). Simply add your postcode to find all the Restaurant and Grocery Partners available in your area, choose your food and/or products and place your order.
Once the Restaurant and Grocery Partner receives and accepts your order, your order will be prepared and then carefully packaged. Once your order is ready to go, a Rider will pick it up and bring it to you.
If you want to be super-organised, you can also order up to 24 hours in advance and schedule a delivery at a time of your choice.
If your order is accepted by a Restaurant and Grocery Partner, a contract of sale is formed solely between you and the Restaurant and Grocery Partner. Deliveroo is not a party to the contract of sale and assumes no liability arising out of or in connection with such contract. Deliveroo assumes no responsibility for products sold by its Restaurant and Grocery Partners. It is neither the buyer nor the seller of the products of the Restaurant and Grocery Partners.
Each Restaurant and Grocery Partner is solely responsible for the sale of the products that you order on our Apps. The Restaurant and Grocery Partners guarantee the rights of the consumer, the handling of complaints or any other problems arising from or in connection with the contract of sale between them and you (excluding the delivery of orders). The Restaurant and Grocery Partner must guarantee the products it offers on the Deliveroo platform in accordance with the applicable regulations.
In this regard, the Restaurant and Grocery Partner is responsible for exercising the right of withdrawal, for providing the necessary information relating to the exercise of your right of withdrawal or the absence thereof, for returning the products and for any other obligation incumbent on the seller. A dedicated space for communicating this information is made available to each Restaurant and Grocery Partner by Deliveroo.
If you have any questions, please submit your request to support@deliveroo.be.
Our Restaurant and Grocery Partners (restaurants, supermarkets and other businesses) offering products through our Apps are independent third parties and act in a professional capacity (business).
Once you have placed your order with a Restaurant and Grocery Partner via our Apps, the order will be collected from the Restaurant and Grocery Partner in question and delivered to you either by a Rider (either by Partner Riders, under independent contract with Deliveroo ("Independent Partner Rider") or under P2P status ("P2P Partner Rider")), or by the Restaurant and Grocery Partner Rider(s).
The contract for the delivery of your order takes effect from the moment Deliveroo informs you of the acceptance of delivery of the order by the Partner Rider or the Restaurant and Grocery Partner (in the case of delivery with a Restaurant and Grocery Partner Rider).
Regardless of the type of delivery made, Deliveroo acts as an intermediary on behalf of the Partner Rider or Restaurant and Grocery Partner Rider (together, the "Partner(s)") and accepts no liability for the acts or omissions of the Partner(s).
The Partners shall be responsible for guaranteeing the rights of the consumer in connection with the delivery.
We carefully select the best restaurants in your neighbourhood. From authentic Thai restaurants to gourmet burgers and the most Italian pizzeria on the corner, Deliveroo only works with the best restaurants to delight the most discerning palates.
We deliver from early in the morning until late at night, and our Restaurant and Grocery Partners offer different opening times. Visit our Apps homepage to find out which Restaurant and Grocery Partners are available in your area.
Once you have placed your order, it is sent directly to the Restaurant and Grocery Partner for them to prepare. Once it is ready and packaged, a Rider will collect it and deliver it to the address indicated.
We only take card payments because it lets us provide you with the best possible customer experience. It creates a safer working environment for Riders too. You can however tip your Rider in cash.
Whether you tip or not is completely up to you. You can tip in the app when placing your order (for Independent Partner Riders or P2P Partner Riders) or tip in cash the Rider (only for Independent Partner Riders). Riders keep 100% of the tips you leave them.
The minimum order amount can vary depending on which Restaurant and Grocery Partner you’re ordering from. If there’s a minimum order amount, you’ll be informed at checkout before you place your order.
If you have a voucher code, you can redeem this in our Apps (in the app or on the website).
To do this, you can:
Restaurant and Grocery Partners set the prices of their menu items (excluding delivery fees, service fees and additional fees) on our platform. They can choose to charge the same prices on our platform and in their physical place of sale.
The price of each menu item is indicated on the website and in the app.
If you have any questions about the prices of items on Restaurant and Grocery Partner menus, please contact the Restaurant and Grocery Partner directly.
Yes! From the day before, you can schedule your orders and choose a delivery time that suits you, from midday onwards.
Yes, you can use the Pickup service in our Apps to collect your order from Restaurant and Grocery Partners near you that have the Pickup service. To find them, carry out a search on our Apps.
Packaging always depends on the type of food and Restaurant and Grocery Partner you’re ordering from. Restaurant and Grocery Partners take great care to use packaging that maintains the correct temperature for as long as possible.
If you have suggestions regarding the packaging or appearance of your food when it’s delivered, please contact us on support@deliveroo.be and we’ll pass on your feedback to the Restaurant and Grocery Partner.
When you place an order through our Apps, we sometimes ask you for your feedback. We sometimes share this feedback with other Deliveroo users, particularly on the Restaurant and Grocery Partner menu.
Our teams have set up a review verification mechanism to ensure that only consumers who have placed an order that has been accepted by a Restaurant and Grocery Partner can leave a review.
No compensation is paid to consumers who leave a review on the Deliveroo platform.
As a matter of principle, all reviews are published as is on our Apps, without being modified. As an exception, in order to ensure that reviews are truthful and comply with applicable law, we have put in place (i) automated mechanisms to identify and remove false or fraudulent reviews, reviews containing profanity/abusive language and (ii) additional manual moderation to deal with reports made by other users.
Please note that reviews are an expression of consumer feedback over which Deliveroo has no control. Deliveroo cannot be held responsible for their truthfulness and accuracy.
Published reviews are kept for a period of 2 years.
Our customer service team is on hand to ensure that your Deliveroo experience is as pleasant as possible, from the moment you place your order until it arrives on your doorstep.
However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in our Apps to speak to our customer service team and report any issues.
You can also contact us at support@deliveroo.be.
You can contact our Customer Service team via the Help function in the app and we will do our best to complete your order before it is delivered to you.
Occasionally, circumstances beyond our control may cause delays in delivery. Our Apps will send you a notification to let you know and everything will be done to limit your waiting time.
If you realise that you will not be present to receive your order, we ask you to let us know by using the "Help" function in the Deliveroo app.
If the Rider encounters a problem once it has arrived at the delivery address, he will try to contact you. Therefore, you should check your phone and Apps at the time of delivery to check for any updates on your order and any calls or messages from the Rider.
If we are unable to contact you and deliver to you, the amount of the order will be debited from your account. To avoid this happening, we advise you to always double-check the accuracy of the contact details you provide.
The 078 48 09 61 number is used by the Rider when he wants to let you know he's on his way if he can't find you straight away. Remember to keep your telephone close so that you can answer if he calls you, and thus ensure that your order is delivered correctly.
Each Restaurant and Grocery Partner is responsible for any claim or other problem arising in connection with or related to the contract of sale between it and you. The Restaurant and Grocery Partner must guarantee the products it offers on our Apps in accordance with the applicable regulations. You should therefore contact the Restaurant and Grocery Partner from whom you ordered the product.
For any question, you can submit your request to support@deliveroo.be.
Each Restaurant and Grocery Partner is responsible for any returns of items it offers on our Apps. It is responsible for implementing the right of withdrawal. You should therefore contact theRestaurant and Grocery Partner from which you ordered the item to find out about the conditions of return and whether or not there is a right of withdrawal. We ask the Restaurant and Grocery Partner to provide this information on their dedicated page on our Apps. In addition, contact information for each Restaurant and Grocery Partner is available on their page.
For any question, you can submit your request to support@deliveroo.be.
Some Partners may offer products by weight
For products priced by weight by Partners, the price shown in your basket is an estimate. The amount you will be charged may vary depending on the actual weight picked by the Partner for your Order. Once your Order has been accepted and picked by the Partner, the Partner will then tell Deliveroo the actual weight picked for your Order.
If the actual weight picked by the Partner for your Order is more than you ordered, you will only be charged the estimated price of the weight you ordered, as shown to you at checkout, nothing more.
If the actual weight picked by the Partner for your Order is less than you ordered, we will refund you the difference between the estimate shown to you at checkout and the value of the actual weight delivered to you. The refund will be applied using the same method of payment used to place your Order.
In accordance with the applicable regulations, delivery costs are fixed at €4.99. You can always check the amount of the delivery fees before finalising your order.
Some Restaurant and Grocery Partners also have their own delivery service: in this case, they set their own delivery fees.
Anyone using Deliveroo pays service fees on each order.
These fees enable us to continue to improve our service and guarantee you the best possible experience. These fees, applied to each order, enable us to guarantee you a responsive and available support service, and also to improve your experience on our Apps (in particular through new features). The exact amount of these fees is always indicated in your basket, just before you confirm your order and proceed to payment.
Your service fees vary according to the total amount of your order before discount or promotion.
When the total amount of your order is less than the minimum set by the Restaurant and Grocery Partner, you can still order but we will add fees. To remove them, add other items to your basket.
If you are eligible for a credit, it will automatically be added to your account and you can redeem it on your next order, the future order of your choice or combine it with other credits.
If you wish to redeem the credit to pay for all or part of an order, you’ll need to swipe on the toggle at checkout before confirming your order on the order summary page.
If you decide to redeem your credits to pay for your order, all available credits will be used.
If the amount of your order is less than the available credit balance, the difference will still be available in your account (for example, if you have a credit balance of €35 and you wish to pay for your order of €25 with your available credits, you will have €10 left in your account).
Each credit obtained must be redeemed within 3 months of the initial order.
You can check the expiry date of each credit in the ‘Vouchers and credits’ tab in your ‘Account’.
You will not be able to obtain credit or redeem credit to purchase restricted products.
No. There is no limit to the amount of credit you can accumulate, but you must redeem each credit within 3 months of the issue date.
You can check the expiry date of each credit in the ‘Vouchers and credits’ tab in your ‘Account’.
Yes, you must redeem your credit within 3 months of it being issued. You can check the expiry date of each credit in the ‘Vouchers and credits’ tab in your ‘Account’.
We are sorry, this offer is reserved for new customers. To find out more, please go to your Terms and Conditions tab.
You need to have ordered a certain number of times to get your invite link. Once you’ve ordered several times, we’ll email you your link so you can share it with your friends, family, colleagues, or any other person of your choice.
To find out more, please go to the Partner Rankings tab.
If you have specific allergies and are concerned about any items on a menu, please check the Restaurant and Grocery Partner information section of the menu and for further information contact the Restaurant and Grocery Partner directly.
We are rapidly expanding and will hopefully be working with Restaurant and Grocery Partners near you soon!
Our corporate team will be delighted to help you set up your account so that you can offer team breakfasts, memorable lunches and even catering services. Get in touch with us at corporate@deliveroo.be.
Absolutely! It’s available free on the App Store (Apple) and Google Play (Android).
We accept Ticket Restaurant ® (Edenred) and Pass restaurant ® (Sodexo) cards. Other cards will be available soon!
On the Deliveroo.fr website and the Deliveroo mobile app, you can add your meal voucher card when you place an order, by adding your meal voucher card at the time of payment.
On the Deliveroo mobile app, you can also add your meal voucher card by going to your Deliveroo account. Click on "Payment methods" then on "Add a payment method" and "Add a card".
Once added, your meal voucher card will automatically appear in the list of payment methods used when you place your next order. Before completing your order, if you wish to pay by meal voucher card, you will need to select this method of payment to pay for your order (excluding service and delivery fees, additional fees, within the limit of your balance and the threshold defined by the regulations).
If you already have a meal voucher card registered on your Deliveroo account and wish to replace it, simply delete it so that you can add another card.
Check that:
Yes. The overage of your order (compared to the balance available on your meal voucher card), as well as any service fees, delivery fees and additional fees (if applicable) will have to be paid for using another method of payment.
The other payment methods currently available are credit cards, GooglePay, ApplePay, Paypal, Bancontact and Alipay (these payment methods may be subject to change).
If you have paid with your meal voucher card and a refund is later confirmed, you will receive it in Deliveroo credits.
Yes, as long as your order is delivered the same day. If you want to schedule an order for the following day, you will need to use another payment method.
Some promotions and competitions run by Deliveroo are subject to separate terms and conditions, which are available at https://deliveroo.be/en/terms.
At Deliveroo we want our customers, riders and restaurant and grocery partners to have the best possible food delivery experience while ensuring everyone's safety. These guidelines have been designed with the aim of guaranteeing you a secure platform.
Be respectful: Riders are at the heart of our business. They collect food from our restaurant and grocery partners to deliver them to your door. We ask that you treat Riders with respect and report any behaviour that you find unprofessional to us directly by contacting Customer Support, so we can take appropriate action. We want everyone who uses Deliveroo to have a great experience, and to this end being respectful to one another is key.
Be prompt: lorsque vous recevez une notification vous informant que le Coursier est en route, assurez-vous de pouvoir récupérer votre commande à l’heure indiquée sur nos Applications. Ainsi, les Coursiers peuvent vous la remettre sans attendre, ce qui leur fait gagner un temps de travail précieux. En outre, nous vous demandons de laisser vos consignes de livraison dans le champ prévu à cet effet afin que le Coursier puisse facilement trouver où déposer votre commande. /// When you receive a notification that your Rider is on their way to you, please ensure that you are ready to collect your food at the time indicated in the app. That way Riders can deliver it to you straight away, saving them precious working time. Additionally, we ask you to leave your delivery instructions in the field provided so that the Rider can easily find where to drop off your order.
Fraud: not only does fraudulent activity constitute a criminal offence, but it also undermines the trust that we have built with our community. We have a number of measures in place to monitor fraudulent activity from customers, as well as restaurants and grocery partners. If an account is found or suspected to be engaging in fraudulent activity, we will take action which may result in:
In case of infringement
If we are made aware of anyone who is acting in breach of these guidelines, we will investigate the report before taking any action necessary. These investigations are always led by someone on our team, and account holders will always be notified if we decide to take any action. We call for similar guidelines to be applied to Riders (available here) as well as restaurants and grocery partners (available here).
We have a dedicated team that responds to requests for information from public authorities.
Whether you’re the police or other law enforcement, labour, tax, social security, environmental, competition, food safety or health & safety authority, please see here for further information on how to submit your request.
Not a public authority?
Deliveroo Plus is a paid subscription that allows you to enjoy free delivery on eligible orders. Deliveroo Plus subscribers also enjoy other exclusive benefits and offers that are not available to other customers. It's a simple and effective way to get even more out of Deliveroo.
If you are a Deliveroo Plus subscriber, you can find these benefits by going to ‘Your account’, then ‘Deliveroo Plus’, then ‘My benefits’.
If you would like to subscribe to Deliveroo Plus, you can find these benefits by going to ‘Your account’, then ‘Deliveroo Plus’.
Yes, everyone who uses Deliveroo (including Deliveroo Plus subscribers) pays a service fee on each order and additional fees, where applicable, based on the applicable minimum order value.
For more information on service fees, minimum order value and additional fees, please refer to the FAQ sections ‘Using Deliveroo’ and ‘Fees on Deliveroo’ above.
This option is available on our Applications, provided that you meet the eligibility requirements detailed in the Deliveroo Plus Terms and Conditions. To subscribe, go to ‘Your Account’ or 'Account' then ‘Deliveroo Plus’ and select the Deliveroo Plus subscription you want.
To subscribe to Deliveroo Plus, go to “Account” and then “Subscribe to Deliveroo Plus”. Once on this page, you can choose the Deliveroo Plus subscription of your choice. When registering, you will need to accept the Deliveroo Plus Terms and Conditions.
A customer can only subscribe to one subscription at a time.
You can only enjoy your Deliveroo Plus subscription when ordering in Belgium. If you place orders outside Belgium, you will not be able to enjoy your Deliveroo Plus subscription.
If you have previously cancelled your Deliveroo Plus subscription and wish to reactivate it, you can re-subscribe by going to ‘Account’ then ‘Subscribe to Deliveroo’ or by contacting customer service at https://deliveroo.be/en/contact.
Once you have subscribed to Deliveroo Plus, you can place as many orders as you like. However, the Deliveroo Plus subscription is intended for individual use. All orders placed with a Deliveroo Plus subscription must comply with Deliveroo Terms and Conditions of Service and Deliveroo Plus Terms and Conditions.
To manage your Deliveroo Plus subscription, go to the “Account” section of our Applications, then click on “Deliveroo Plus” and “My subscription”. You will be able to view your account information, including your payment method and the next payment date.
Go to the ‘Account’ section to view the date of your next payment.
If you have a monthly subscription, the payment will be taken on the same date each month, unless you switch from a monthly to an annual subscription. You can cancel your monthly subscription at any time, in accordance with the Deliveroo Plus Terms and Conditions (see the section on Cancelling your Deliveroo Plus subscription).
If you have an annual subscription, the payment will be taken when your subscription starts and on the same date each year, unless you switch from an annual subscription to a monthly subscription. You can cancel your annual subscription at any time in accordance with the Deliveroo Plus Terms and Conditions, however, this cancellation will only take effect at the end of the annual Deliveroo Plus Subscription Period, in accordance with the Deliveroo Plus Terms and Conditions (see the section on Cancelling your Deliveroo Plus subscription).
Anyone can sign up for:
However, the financial and legal terms and conditions differ depending on the type of subscription chosen. Visit deliveroo.be/en/legal for the legal terms and the ‘Deliveroo Plus’ section of your account for the financial terms.
Yes, it is entirely possible to change your subscription! Here are the different scenarios:
I have a monthly subscription and would like to switch to an annual subscription:
I have an annual subscription and would like to switch to a monthly subscription:
To change your subscription:
Go to the ‘Account’ section to find out when your new subscription will take effect. Please note that if you change your Deliveroo Plus subscription, your next billing date may change. Any direct changes to your next billing period will be communicated to you via email when you change your subscription. You can also view the status of your billing cycle in the “My Subscription” section of your account.
For more information, please visit https://deliveroo.be/en/contact, click on ‘Contact us’ and fill in the form. Our team will get back to you.
Your monthly/annual subscription will be automatically renewed on the next renewal date of your monthly/annual subscription. To find out your renewal date, go to the “Deliveroo Plus” section of your account and click on “My subscription”.
No. The Deliveroo Plus subscription is strictly for individual use. Sharing a Deliveroo Plus subscription is contrary to the Deliveroo Plus Terms and Conditions and may result in the termination of your account in accordance with the Deliveroo Plus Terms and Conditions.
To cancel your subscription, go to the ‘Account’ page of our Applications, then to ‘My subscription’ and finally to ‘Cancel your subscription’ or contact Deliveroo customer service at https://deliveroo.be/en/contact. To avoid being charged for the next billing cycle, you must cancel your monthly or annual subscription before the end of the current billing period. To find out your billing date, go to the ‘Deliveroo Plus’ section of your account and click on ‘Subscription’.
If you accidentally cancelled your subscription and would like to rejoin Deliveroo Plus, you will need to re-subscribe by going to our Apps, selecting “Account” and then “Deliveroo Plus”.
No, it is not possible to change the payment dates. Your next payment date is shown on your account.
Yes, you can request a refund if you cancel your Deliveroo Plus subscription within the first 14 days of your first paid period, by exercising your right of withdrawal. If you cancel after this 14-day withdrawal period, you will not be eligible for a refund. If you have any questions or concerns about your subscription, please contact Deliveroo customer service at https://deliveroo.be/en/contact. If you cancel during your withdrawal period but have started using the Deliveroo Plus service, we will refund you on a pro-rata basis for your use of the service during the cancellation period.
No, if you use your Deliveroo for Work business credits to pay for your orders, you are not eligible to use your Deliveroo Plus benefits and cannot benefit from free delivery on your orders. However, if you do not use your Deliveroo for Work business credits to pay for your orders on Deliveroo, you can still benefit from free delivery on eligible orders.
The on-time promise is a benefit available to Deliveroo Plus subscribers.
Eligible orders are covered by the on-time promise. This on-time promise applies if an order is delivered more than 15 minutes after the estimated maximum delivery time as indicated on the order tracking page. This on-time promise does not apply to takeaway orders or orders delivered by the Partner.
If the on-time promise is not met, you are eligible for a credit. You can then claim your credit directly on our Applications. The on-time promise credit must be claimed within 48 hours of placing the order by clicking on the dedicated window in our Applications or by going to ‘Account’, then ‘Orders’ and selecting the order that was delivered late, then clicking on the section dedicated to claiming credit.
Once claimed, you have three (3) months to use your credit. Any credit not used after three months will be lost. The credit cannot be used for certain restricted-use products.
The Terms and Conditions relating to Vouchers and Account Credits apply.
Credit back is a benefit available to Deliveroo Plus subscribers, allowing you to accumulate Deliveroo credits with your order to use on future orders. Credit back applies to delivery orders over €30 placed on Deliveroo with restaurants, supermarkets and food businesses. Once the order has been paid for and delivered, subscribers will receive 10% of the total amount of their basket (excluding service and additional fees, donations and tips) in the form of credit to use on their next orders.
Subscribers cannot earn Deliveroo credit on takeaway orders, multi-orders, group orders or orders paid for with credit.
The credit will be automatically added to your account once your order has been paid for and delivered. You can choose to use your credit on your next eligible order or save it up over time, along with other credits. However, each credit must be used within 3 months of receipt.
You will not be able to earn credit or use credit to purchase restricted products.
The Terms and Conditions for Vouchers and Account Credits apply.
Once your order has been paid for and delivered, a Deliveroo credit will automatically be added to your account and you can use it on your next order or combine it with other Deliveroo credits.
If you wish to use Deliveroo credit to pay for all or part of an order, you must tick the ‘Credit’ box in the dedicated section on the order summary page before confirming your order. If you decide to use your Deliveroo credit to pay for your order, your entire Deliveroo credit balance will be used. If the amount of your order is less than your available Deliveroo credit balance, the difference will remain in your account (for example, if you have a balance of €35 in Deliveroo credit and you wish to pay for your €25 order with your available Deliveroo credit, you will have €10 of credit remaining in your account).
Each Deliveroo credit earned must be used within 3 months of the initial order that earned you the Deliveroo credit. You can check the expiry date of each Deliveroo credit in the ‘Vouchers and credits’ tab in your ‘Account’.
You will not be able to earn Deliveroo credit or use Deliveroo credit to purchase restricted products.
If you use Deliveroo credits to pay for an order, you will not be able to earn or accumulate Deliveroo credits in your account for that order.
No! There is no limit to the amount of Deliveroo credits you can accumulate, but you must use each Deliveroo credit within 3 months of the date of issue. You can check the expiry date of each Deliveroo credit in the ‘Vouchers and credits’ tab in your ‘Account’.
You can earn Deliveroo credit on all eligible orders over €30 (excluding service fees, additional fees, donations and tips).
You cannot earn credit on:
Yes, you must use your credit within 3 months of it being issued. You can check the expiry date of each credit in the ‘Vouchers and credits’ tab in your ‘Account’.
If you are eligible, you can enjoy a free trial of Deliveroo Plus. The number of trial days will be indicated when you select the free trial (as well as in communications on the app, if you are eligible). With this free trial, you can enjoy free delivery fees on all eligible orders (excluding service and additional fees) and enjoy all the benefits of the Deliveroo Plus subscription. At the end of the free trial period, your Deliveroo Plus subscription will automatically become a paid subscription. The price will be indicated before you confirm your free trial. You can also find the price of the different Deliveroo Plus subscription options in your ‘Account’ then ‘Deliveroo Plus’. If you do not wish to subscribe to the paid Deliveroo Plus subscription, you must cancel it before the end of your trial period (see the ‘Cancelling your Deliveroo Plus subscription’ section of the Deliveroo Plus Terms and Conditions).
The Deliveroo Plus Terms and Conditions apply.
Find out about the benefits of each Deliveroo Plus subscription in the ‘Account’ section, then ‘Deliveroo Plus’.
Yes, if a promotional code is available, you can subscribe to Deliveroo Plus using this promotional code, either on the Deliveroo website or on the Deliveroo mobile app.
First, you need to create an account or log in to your account via the Deliveroo website or app. To do this, click on ‘Register or log in’ or ‘Your account’, then ‘Register or log in’ in the top right-hand corner.
Once you have created your account or logged in to your account, add the promotional code:
You can also add your discount code when confirming your order before payment by clicking on ‘Add promo code or gift card’ (website) or ‘Add voucher/gift card’ (app).
Then follow the instructions to join Deliveroo Plus.
If you are experiencing difficulties, please visit https://deliveroo.be/en/contact. Click on ‘Contact Us’ to fill out the form with the details of the email and promo code you received and explain the problem, and a member of our team will contact you.
You can only use the code once on your account.
Yes. You do not need to use your promotional code again; the expiry date of your initial subscription will apply. You will regain access to your subscription by registering via the registration page https://deliveroo.be/en/plus.
After adding your promotional code, you still need to sign up for Deliveroo Plus to get free delivery. Go to ‘Your account’ and then ‘Deliveroo Plus’ to check that you are registered.
In addition, to benefit from free delivery, you must meet a minimum order value. Find out about the benefits of each Deliveroo Plus subscription in the ‘Account’ section, then ‘Deliveroo Plus’.
Yes. Add your promotional code in the “Vouchers and credits” section of your “Account” (see above). Your free period will be automatically applied to your subscription.
Some promotional codes can be used by users other than yourself if you choose to send the promotional code to another person (but they can only be used once). Some promotional codes are personal and cannot be used by other users. For more information, please see the Terms and Conditions for Vouchers and Credits.